LuckyOnes Privacy Policy

At Lucky Ones, we are committed to protecting your personal data and respecting your privacy while you enjoy our games, our sportsbook and our loyalty programme. This LuckyOnes Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account and using www.luckyones.com, you agree to the practices described below.

Our casino is operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao. We are licensed and authorised by the Curaçao Gaming Authority under licence No. OGL/2024/164/0246, and our footer displays a GameCheck Trust seal, a CGA seal and an 18+ mark confirming our commitment to a safe and regulated gaming environment.

Information We Collect

When you register for a LuckyOnes casino account, we collect the information necessary to verify your identity, process your transactions and provide our services. We only allow one account per person, and every LuckyOnes casino login is tied to a verified profile.

• We collect your full name, date of birth, address, email address and phone number during registration.
• We gather payment details when you deposit or withdraw funds using cards, e-wallets, bank transfers or cryptocurrencies.
• We record documents you upload through the Documents page of your personal profile for identity and age verification purposes.
• We track your gaming activity, including deposits, wagers, withdrawals and bonus usage, to manage your account and our loyalty programme.
• We log technical data such as your IP address, browser type and device information when you access LuckyOnes casino online or through our mobile browser platform.

How We Use Your Information

We use the data we collect to operate LuckyOnes casino, deliver a secure Lucky Ones online casino experience, and comply with our legal obligations as a licensed operator. Our uses of your information include the following:

• We process your registration and manage every casino LuckyOnes login securely.
• We verify your age and identity before allowing withdrawals, in line with responsible gaming and anti-money-laundering requirements.
• We use your data to process deposits and withdrawals across our supported currencies and cryptocurrencies.
• We personalise promotions, including our Welcome Offer, tournaments and Diamond Club rewards, based on your activity.
• We send you information about luckyones bonus offers, promotional codes and VIP benefits, where you have agreed to receive marketing communications.
• We analyse gameplay patterns to improve our platform, our Lucky Ones casino app experience, and our overall service quality.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return to Lucky Ones, remember your preferences, and keep you securely logged in between sessions. Our cookies also help us understand how players interact with our site so we can refine our on-site search engine and game library. You can manage or disable cookies through your browser settings, though doing so may affect certain features of your LuckyOnes login and account functionality.

How We Share Your Information

We do not sell your personal data. However, we may share certain information with trusted third parties in order to operate our services effectively.

• We share data with payment providers to process your deposits and every LuckyOnes casino withdrawal request.
• We work with identity verification providers to confirm your age and prevent fraud.
• We share information with regulatory authorities, including the Curaçao Gaming Authority, when required by law.
• We use service providers for hosting, analytics and customer support, including our 24/7 live chat and VIP support teams.
• We may share limited data with our affiliate partners, operating under the Fortunate Partners brand, for tracking referred players.

Data Security

We apply industry-standard security measures, including encryption and secure servers, to protect the personal and financial information you provide us. Our systems are designed to safeguard your data whether you deposit via card, bank transfer, e-wallet or cryptocurrency, and whether you play on desktop or through our mobile-optimised LuckyOnes casino app experience. While we take extensive precautions, no method of data transmission over the internet is entirely risk-free, and we encourage you to use strong l5{[5VLxPWs&vD2ps and protect your own account credentials.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward, in accordance with our legal and regulatory obligations under our Curaçao licence. Financial records related to deposits, bonuses and withdrawal history connected to Lucky Ones withdrawal transactions are retained for the periods required by applicable anti-money-laundering regulations.

Your Rights

You have rights regarding the personal information we hold about you. We are committed to honouring these rights promptly and transparently.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your profile.
• You may request deletion of your data, subject to our legal retention obligations.
• You may withdraw your consent to receive marketing communications, including offers related to luckyones bonus codes and promotions, at any time.
• You may contact us to ask how we process your information or to raise a concern about our practices.

Age Verification and Responsible Gaming

We only permit registration and access to the lucky ones online casino for individuals who meet the legal age requirement in their jurisdiction, as confirmed by our 18+ policy displayed across the site. We collect identity documents to confirm this before processing any withdrawal, and we reserve the right to request additional verification at any stage of your account activity.

International Players and Data Transfers

As an international platform serving players across the euro zone, the United States, Canada, Australia, New Zealand, Norway, Switzerland and South Africa, we may transfer your data across borders to operate our services effectively. Wherever your data is processed, we take steps to ensure it receives an appropriate level of protection consistent with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of your LuckyOnes account after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, you can reach our support team at [email protected]. VIP players may contact our dedicated team at [email protected]. We are here to help you understand how we protect your information whenever you play at Lucky Ones.