About LuckyOnes Casino

Who We Are

We operate under Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao. You'll find our company name in the footer of every page we publish, along with our licensing details, because we believe in being upfront about who runs this site. Our affiliate programme runs under the Fortunate Partners brand, and everything we do is designed around one goal: giving you a casino experience you can trust.

Our Lucky Ones platform launched with a simple idea - bring together the best game studios, the fastest payment providers and a support team that actually knows the industry, and put it all on one site. We've been refining that idea ever since, adding new games, new payment methods and new promotions as our player base grows across multiple continents.

Our Licence and Safety Standards

We hold a licence issued and authorised by the Curaçao Gaming Authority, licence No. OGL/2024/164/0246. You'll see this reflected in our footer through a GameCheck Trust seal with Member ID GCS00132, alongside a CGA certification seal (verifiable at cert.cga.cw) and a clear 18+ age restriction mark. At LuckyOnes Casino, we take these standards seriously because we know that trust is earned through consistency, not just promises.

Every account on our site is limited to one registration per person, and we ask players to complete our verification process through the Documents page in their personal profile. We do this not to slow you down, but to keep our platform fair and secure for everyone who plays with us.

Our Game Library

We've stocked our LuckyOnes library with over 14,000 games from 165 studios, including Evolution, Pragmatic Play, NetEnt, Hacksaw Gaming, Big Time Gaming, Play'n GO alternatives like PG Soft, and dozens of smaller studios producing fresh, original titles. Whether you're looking for classic reels, high-volatility slots or something completely new, our selection is built to keep things interesting.

• Over 14,000 games in total across all categories
• 100+ live dealer games from providers including Evolution, Ezugi and Pragmatic Play Live
• 1,000+ jackpot slots with progressive prize pools
• A sportsbook covering more than 30 sports and major global competitions
• Table games, pokies and a dedicated tournaments section

Our Lucky Ones live casino section brings real dealers straight to your screen, streamed from professional studios around the clock. If you'd rather test your luck on our sportsbook, we've built coverage across more than 30 sports so you're never short of something to follow.

Our Payment Options

We've made sure our LuckyOnes Casino banking system works with the currencies our players actually use. You can deposit and withdraw in EUR, USD, CAD, AUD, NZD, NOK, ZAR and CHF, or use cryptocurrency including BTC, ETH, BCH, XRP, USDT, BNB, DOGE, TRX, ADA and LTC. All of our deposits are free and processed instantly, and our withdrawals are also free of charge.

Most of our withdrawals are processed within 0 to 2 days, with e-wallets and crypto usually moving faster than traditional bank transfers. Our Lucky Ones team continues to add new payment logos to the site, including CoinsPaid, AstroPay, iDebit and Rapid Transfer, so you always have a method that suits you.

Our Welcome Offer

We reward new players from the very first deposit. Our welcome package adds up to 20,000 €/$ plus 500 free spins spread across your first four deposits, and we credit everything immediately once you claim it. Full details of our current promotions can be found on our LuckyOnes bonus page.

1. First deposit: 150% up to 3,000 €/$ plus 200 free spins, no bonus code required
2. Second deposit: 100% up to 3,000 €/$ plus 100 free spins, code LUCK2
3. Third deposit: 50% up to 4,000 €/$ plus 100 free spins, code LUCK3
4. Fourth deposit: 25% up to 10,000 €/$ plus 100 free spins, code LUCK4

If you deposit 500 €/$ or more on your first payment, we automatically switch you into our VIP First Deposit Bonus instead - a 200% match up to 6,000 €/$ plus a 60-day VIP trial, credited without any code needed. Beyond the welcome package, we run ongoing promotions grouped into Available Today, Slots, Live, Sports, Prize Drops and Diamond Club, plus regular tournaments across our lobby.

Our VIP Program and Loyalty Store

We built our VIP structure across eight tiers - Bronze, Silver, Gold, Platinum, Jade, Sapphire, Ruby and Diamond. Reaching Platinum makes you an official VIP with us, though our VIP team also hand-picks standout players earlier when it makes sense. As you climb, we unlock level-up bonuses, monthly bonuses, higher withdrawal and bet limits, a dedicated account manager, early access to new releases, cashback offers, chat priority and exclusive events. At the very top, our Diamond members receive a branded gold bar and 100,000 €/$ in cash, along with front-row tickets to major sports fixtures and concerts.

Every wager you place with us also earns loyalty points, tracked directly in your account header alongside your current level and tier. Starting from Level I, Bronze, you can convert those points into rewards through our Loyalty Store whenever you're ready to redeem them.

Our Customer Support

Our support team brings over 60 years of combined experience in online casinos, and we're available around the clock to help with anything from payment questions to game troubleshooting.

• Live Chat: available 24/7
• General Support Email: [email protected]
• VIP Support Email: [email protected]
• FAQ section and dedicated Live Support page

If you reach VIP status with us, you'll get a separate email line, a dedicated account manager and priority placement in our chat queue, because we believe our most loyal players deserve faster answers.

How to Join Us

Getting started with our Lucky Ones platform takes just a few minutes.

1. Visit our website and click "Sign Up"
2. Fill in your personal details and choose your currency
3. Verify your email address
4. Make your first deposit and claim your welcome offer
5. Upload your documents through your profile when requested